Times of uncertainty have forced many organizations to shift how they work and communicate. At Durham University, founded in North East England in 1832, classes had to move online, and staff needed to work remotely so that the university could continue to serve its students, academics, and departments. To respond effectively to the developing crisis, Durham University scaled up its use of Microsoft Teams to add to its online learning tool set, maintain community, and make it possible to collaborate and communicate remotely.

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