Now more than ever, it is essential to be able to work remotely whether you are aiming to achieve a work life balance or ensuring business continuity. When preparing to work remotely, we consider the use of e-mail, video conferencing, and other collaborative tools. However, we sometimes overlook a very basic and often critical communication tool – the desk phone or land line.

Your land line or desk phone is often the phone number your clients, business partners, and colleagues will typically use when calling you during business hours.

The Phone systems can be either Voice over Internet Protocol (VoIP), which is the current technology utilized by a majority of offices or the less common technology of an analogue phone system. The main problem with the current phone systems is that your number is linked only to the desk phone in most cases where a softphone option hasn’t been implemented yet.

If the desk phone rather than your mobile number, is your main contact main number, then you need to arrange to redirect any calls you receive to another number when you no longer have physical access to the desk phone.

There are a few key questions to ask when you’ve been forced to work remotely:

  • Can I still receive calls on the number my clients usually call me on?
  • How long will it take to transfer my calls to another number?
  • Do I rely on physical connectivity to my office to be able to take or make calls?

One solution that your organisation may want to consider is a cloud phone system. Cloud phone systems remove the reliance on having a softphone solution implemented, a desk phone and the on-premises hardware required to run the phone system itself.

Cloud phone systems allow you to reduce costs, gives you the option to install an app on your PC, or mobile phone and your landline number can then be answered from an internet connected device anywhere in the world, including your home.

Another benefit of cloud phones systems is call recording and other features are still available and scalable. This enables call centre employees to work from home if the need arises and their supervisors can still listen in and coach their teams.

There are many benefits of running cloud solutions including the ability to minimise business disruption during challenging times and give your business flexibility and the opportunity to focus on more important things.

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